Privacy Policy

Introduction

Roxy Studio ("we," "our," or "us") operates the Roxy AI (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. By accessing or using the App, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App includes:

Personal Data

Personally identifiable information, such as your name, email address, and demographic information (such as your age, gender, and location) that you voluntarily provide when you register with the App or when you choose to participate in various activities related to the App, such as chat services, image generation, and user profiles.

Derivative Data

Information our servers automatically collect when you access the App, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the App.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the App. We do not store any financial information; all financial information is stored by our payment processor, Razorpay Software Private Limited, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the App from a mobile device.

Data from External Sources

We may receive information about you from other sources, such as OpenAI, Stability.ai, and Google Gemini, when you use their services through our App.

Google AdMob

We use Google AdMob to serve advertisements within the App. To support this service, Google AdMob may collect some mobile device identifiers and data usage information through cookies and similar technologies for the purposes of showing personalized ads. For more information on how Google AdMob handles privacy, please refer to their Privacy Policy.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

  • Create and manage your account.
  • Generate and manage images using Stable Diffusion and DALL·E.
  • Facilitate and enable chat services with OpenAI and Google Gemini.
  • Provide personalized content and information.
  • Email you regarding your account or order.
  • Perform other business activities as needed.
  • Improve our services and functionality.
  • Monitor and analyze usage and trends to improve your experience with the App.
  • Notify you of updates to the App.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We do not store your financial information; all financial information is stored by our payment processor, Razorpay Software Private Limited.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Interactions with Other Users

If you interact with other users of the App, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, and liking posts.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

Refund Policy

We strive to provide the best services to our customers. Please review our refund policy carefully:

No Refunds Policy

We do not issue refunds under any circumstances, except in the case of accidental purchases as outlined below.

Accidental Purchases

If you made an accidental purchase and have not used any balance after the purchase, you may be eligible for a refund. To qualify, you must contact our support team within 60 minutes of the purchase.

No Partial Refunds

We do not provide partial refunds. Refunds, if issued, will be for the full amount of the purchase.

Refund Processing Time

If your refund request is approved, the refund may take up to 7 business days to process.

How to Request a Refund

To request a refund for an accidental purchase, please reach out to our support team within 60 minutes of the purchase. Provide your transaction details and an explanation for the accidental purchase. Our team will review your request and get back to you as soon as possible.

Compliance with Third-Party Policies

When using the App, you must comply with the privacy policies and terms of service of our third-party service providers:

"Private" Image Generation Model

We have introduced a new image generation model called "Private," utilizing the open-source Hugging Face model for testing and research purposes. This model allows users to generate images that are only visible to the user who generated them and are not accessible by other users of the App.

Please note:

  • The "Private" image generation model is primarily intended for testing and research purposes.
  • Content generated by this model may include inappropriate or sensitive material.
  • Users are solely responsible for the content they generate using this model.
  • Roxy Studio does not endorse or guarantee the appropriateness or suitability of the generated content.

For more information on how Hugging Face handles privacy and usage of their models, please refer to their:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last updated: 30 Jul 2024

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at contact@roxystudio.in.